clientexp

Client Case Details


* A.E. CASEY FOUNDATION AND U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

Facilitation /Application Development

DJMA assisted Atlanta Empowerment Zone leadership in identifying and prioritizing issues that can be successfully undertaken by an emerging community and the City of Atlanta. Through our facilitation/problem solving approach and technology, we aided community members in identifying core issues, defining problems, and planning an application.

 

*ATLANTA COMMITTEE FOR THE OLYMPIC GAMES

Development of Equal Opportunity Plan

For the Atlanta Committee for the Olympic Games (ACOG), DJMA developed an Affirmative Action/Equal Economic Opportunity (AA/EEO) plan for implementation throughout the organization to maximize the participation of minority and female businesses and individuals staging the centennial Olympics. This three-part plan for human resources and contracting covered involvement in all aspects of purchasing, from marketing and merchandising to financing and construction.

 

*CENTER OF DEMOCRATIC RENEWAL

Organizational Analysis and Facilitation

DJMA conducted an organizational audit, inclusive of review of position descriptions, reporting relationships, job classifications, staffing allocations, and wage and salary recommendations. This project required development of job descriptions for each position in the organization, and collaborative goals (programmatic and financial) and position functions.

 

* CHARLOTTE-DOUGLAS AIRPORT (NC)

Airport Management Support

DJMA provided airport management support for this $200 million airport over two and one-half years during an expansion program. Reviews involved firms in professional services and constructions, as well as suppliers and manufacturers.

 

* COUSINS PROPERTIES INC.

DBE Program Development and Operation

DJMA worked with this major private developer in the creation of a progressive development program for $11 billion in development. DJMA conducted training for the senior management team in the implementation of the initiatives in operations, leasing, and construction.

 

* DELTA AIR LINES

Small Business Consultation

DJMA worked with this renown airline in providing consultation regarding its $450 million construction development projects at Hartsfield Atlanta International Airport, as well as at other airports in the United States.

 

* FEMINIST WOMEN´S HEALTH CENTER

Human Resource Reclassification

DJMA audited position descriptions and classifications through use of position analysis questionnaires and interviews. We recommended redesign of organizational structure, modification of job descriptions, and creation of new positions to support the organizational mission, program plans, and current workload.

 

* FULTON COUNTY DEPARTMENT OF PLANNING AND ECONOMIC DEVELOPMENT

Analysis of Impediments to Fair Housing

DJMA conducted an Analysis of Impediments to Fair Housing for unincorporated Fulton County. This study included gathering of qualitative data through stakeholder sessions, three town hall meetings, four focus groups, and more than thirty individual interviews. In addition, DJMA performed careful analysis of quantitative data gathered from banks (CRA data), the Census Bureau (population and housing data), and extensive case law searches. Particular issues of interest included perceived inequality in housing quality and availability in north and south portions of the county, the availability of housing accessible to the disabled, and the dollar amounts of loans awarded to minorities versus those awarded to majority borrowers.

 

* FULTON COUNTY FIRE DEPARTMENT

Disparity in Employment Analysis

DJMA conducted a study to determine the existence of disparity in the treatment of minorities in employment opportunities, promotions, assignments, and salaries within the Fulton County Fire Department. Research included a statistical analysis related to applicants, new hires, testing, promotions, salaries, and job assignments in the FCFD. A survey revealed county firefighters´ perceptions. An analysis of personnel department policies, procedures, and practices utilized information obtained through interviews of Fulton County human resource officials and managers, and reviews of personnel regulations and files, and other pertinent documents provided by the county.

 

* FULTON-DEKALB HOSPITAL AUTHORITY

Procurement Analysis

DJMA was engaged to review FDHA´s procurement policies, procedures, and practices, and provide recommendations accordingly, including, but not limited to efforts to increase disadvantaged business enterprise/minority business enterprise (DBE/MBE) participation in FDHA´s procurement activity. DJMA developed a comprehensive report with analysis in three primary areas:  (1) Procurement Policies and Practices, (2) Data and Management Systems, and (3) DBE participation.

 

* GEORGIA DEPARTMENT OF TRANSPORTATION

Supportive Services to DBEs

DJMA provided management and technical assistance to certified DBEs in the State of Georgia in order to increase competition on GDoT projects. DJMA provided information on available services through a monthly newsletter, training, and hands-on assistance.

 

* GEORGIA WORLD CONGRESS CENTER EXPANSION

Relocation Services

DJMA coordinated 120 family relocations and over 290 fee simple units during a one and a half year period. As a turn-key operation, DJMA coordinated the relocation of owner tenant occupants for this $190 million, 72,000 square foot project of the State of Georgia. Homeowners and tenants, businesses and churches in the impacted area were successfully and amicably relocated, reversing earlier negative community attitudes toward the Georgia Dome Project. DJMA was also responsible for coordinating the efforts of numerous public agencies involved in this massive project, including the Atlanta Housing Authority, city and county officials, as well as State of Georgia administrators.

 

* GUINEA

Management and Technical Assistance

DJMA provided construction finance and management training to Guinean construction company owners, as part of a USAID/Guinea training and development contract.

 

* HILLSBOROUGH COUNTY, FLORIDA

Disparity Study

This pre-Croson disparity study anticipated the Supreme Court´s decision in Richmond v. Croson and developed, for the first time, an economic model that considered minority and women businesses´ utilization on the basis of their availability in the marketplace (as opposed to a comparison of MWBE availability juxtaposed with minorities in the population). Federal, state, and local statutes, ordinances and court decisions were reviewed to determine the legal basis of Hillsborough´s MWBE program. A compilation of procurement and contracting opportunities in Hillsborough County and an assessment of the availability, capability and capacity of MWBEs in the county resulted in the establishment of a methodology to define MWBE goals and formation of a methodology to update the goals annually. The Eleventh Circuit Court of Appeals overturned an earlier summary judgment by U.S. District Court that the County´s MWBE program was unconstitutional. The court stated that the goal program´s statistical basis and flexible design distinguished the Hillsborough County Program from Richmond´s and remanded the case back to the lower court for further consideration as appropriate.  The Hillsborough program was upheld by the Eleventh Circuit Court of Appeals. Our pioneering work in Hillsborough County has propelled DJMA to the front of disparity study analysis, having completing studies for over 50 public and quasi public enterprises.

 

* HOUSING AUTHORITY FOR THE CITY OF PITTSBURGH

Human Resource Pay and Class Analysis

As a part of this position classification and pay study, DJMA reviewed position analysis questionnaires and interviewed approximately 180 employees to capture the organization´s and employees´ view of their functions.  DJMA also reviewed the Housing Authority´s organizational structure and existing job descriptions, making recommendations for restructuring based on best business practices and DJMA´s business process analysis.

 

* JERSEY CITY DEVELOPMENT PROJECT

Group Facilitation for Economic Planning

DJMA assisted in fashioning a forum within an urban community regarding land use, and designed a process for community input into design for a major land development within a forum of economic planning.

 

* NATIONAL TRANSIT INSTITUTE

DBE Program Staff Training for FTA Grant Recipients

DJMA developed an approach and  materials for training Disadvantaged Business Enterprise (DBE) liaison officers nationwide regarding the pertinent federal regulations (49 CFR Part 29).  In this "train the trainer" model, DJMA developed a National Training and Resource Guide, regarding U.S. DoT DBE regulations.

 

* NATIONSBANK FIELDING SERVICE

Mystery Shoppers at Georgia Banks

DJMA provided personnel to serve as "Mystery Shoppers" at over 125 retail and commercial banking locations throughout Georgia.  Fifteen individuals performed unannounced shopping visits and evaluated service received at each location as they attempted to obtain home equity or mortgage loans.  Questionnaires, maps, and other material were shared with "shoppers" to ensure that they functioned as objective potential service recipients at different branches.

 

* PHOENIX SKY HARBOR AIRPORT

Construction and Concession Program Planning

In conjunction with an $800 million airport expansion, DJMA assisted in the early stages of program planning for construction and concession contracts.

 

* PORT AUTHORITY OF NEW YORK AND NEW JERSEY

Concessionaire Technical Assistance

An on-call consultant to provide multiple consultations to airport concessionaires, DJMA worked on the first technical assistance project with concessionaires at the Newark International Airport.

 

* PRESBYTERIAN CHURCH, USA

Facilitation/Reorganization

DJMA facilitated communication, problem identification, and organizational solution development among diverse groups within the Church during discussions of Church reorganization.  DJMA fostered the development of mechanisms by which women of color could provide ongoing input into the national Church forum, and sustained in the development of structures and processes which respected diversity in governing structure.  Additionally, this two-year process required dispute resolution and application of organizational skills.

 

* TECHWOOD / CLARK HOWELL HOMES

Community Development Initiative

DJMA provided training to community residents and developers about the implementation of a minority business enterprise plan in the context of a new economic effort in the low income inner city community.  As a member of a project team (PATH), composed of representatives of the housing authority, City of Atlanta, and private organizations, DJMA developed a business plan for minority and women business entrepreneurial involvement, as a companion to a community development initiative.

 

* UNDERGROUND ATLANTA

Land and Business Acquisition

For Atlanta´s 25-acre downtown mall, DJMA managed land and business acquisition for a period of two years during the construction of this $135 million urban retail development.  DJMA purchased fee leaseholds and coordinated a complex, major land swap between MARTA, the City of Atlanta, Fulton County, and private businesses.  In addition, DJMA provided planning and analysis, and developed relocation options for businesses appropriate to their function and economic condition and capacity based on research data available from planning and development organizations (i.e., Atlanta Regional Commission, City of Atlanta Bureau of Planning, and Census data).

 

* U.S. AGENCY FOR INTERNATIONAL DEVELOPMENT (SUBCONSULTANT TO DAI)

Management and Technical Assistance

DJMA assisted in the development of two self-sustaining business development centers in the Ukrainian cities of Odessa and L´viv, which were then linked to two other business development centers and the hub city, Kiev. DJMA selected and trained a Ukrainian company to manage and run the centers to provide resources and entrepreneurial training to fledging Ukrainian businesses.

 

* U.S. DEPARTMENT OF AGRICULTURE, FARM SERVICES AGENCY

Disparity in Price Support Programs and Employment

DJMA analyzed the participation of minorities and women in agricultural price support programs by geographic location.  Statistical analysis was performed on USDA´s database to determine disparity in minority and female participation in FSA programs, program yield determinations, the appeals process and the election process.  Farmers´ experiences were gathered through hundreds of interviews, town hall meetings and focus groups in seven targeted states and 25 countries.  In addition, an analysis of the organization´s internal staffing diversity and leadership was assessed to determine if disparate treatment was occurring, and if so, under what conditions.

 

* U.S. DEPARTMENT OF ARMY, ROTC

Curriculum Development

Harris/Miller, a joint venture between DJMA and Harris Learning Systems, developed a video program titled Power Learning: New Ways to Activate Student Learning Potential, for the U.S. Army, JROTC.  Harris/Miller provided staff development training for more than a thousand Army instructors, and distributed curriculum to about 1,500 high schools.  The joint venture also developed curriculum on the environment and time management.  An additional element of the training was SAT preparation programs for student cadets.

 

* U.S. DEPARTMENT OF COMMERCE

Local Supply and Demand Factors for MBE Development

DJMA performed a comprehensive analysis of minority business development activities nationwide for the U.S. Department of Commerce, Minority Business Development Agency (MBDA).  Working in 75 cities throughout the United States, DJMA assessed the local supply and demand factors which have impacted the creation and development of MBE/DBEs and assessed the local needs and assets of a community to determine the community-based resources available to serve minority, women and disadvantaged business owners.  This project with MBDA is expected to result in policy recommendations regarding the direction of future national initiatives with minority businesses and their role in economic development.

 

* U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES, CDC

Call Management

DJMA provides call management support services to the Atlanta-based Centers for Disease Control Prevention (CDC).  DJMA has a well-trained force of individuals who handle some 540,000 annual hotline-related calls worldwide from two central stations.  This group of professional operators field calls that range from bomb threats to poison alerts.

DJMA also is on constant "stand-by" for the National Immunization Program (NIP) to respond to any major worldwide health crises that would prompt concerned people to seek immediate information services on a toll-free system to support the first phase of a multi-year health communications campaign.  During a specified contract period, DJMA provided 11 on-site employees, 6 of whom were bilingual (Spanish to English).

 

* U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

Human Resources Process Re-engineering and 360 Degrees Skills Assessment

Through a facilitations model of organizational change, DJMA worked with HUD leadership and staff in charting direction for reengineering the Department.  In Phase I of the project, DJMA worked to design and implement plans for benchmarking, human resource process re-engineering, and strategic planning efforts required to support creation of a centralized Employment Service Center.  Key to this effort was DJMA´s review of HUD´s proposed automation plan.  Additionally, DJMA assisted in the major strategic initiative to design and implement a reorganization that would improve the Office of Human Resources´ capacity to deliver high quality, cost effective, and timely services to its internal customers.  DJMA delivered GroupWare facilitation as a close-out to this project, involving HUD´s top leadership in "reinventing" the Department.

In Phase II, DJMA utilized a 360 Degrees Skills Assessment Instrument to survey HUD´s 11,000 employees in order to identify the needs of HUD´s customers and determine the skills needed by HUD employees to meet the customer demands.  DJMA´s process included buy-in with impacted parties.

 

* U.S. FOREST SERVICE, U.S. DEPARTMENT OF AGRICULTURE

Organizational Analysis

This engagement involved consultation with the employer, concerning the expected retirement of 40 percent of its key managers and technicians over a two-year period.  This project included planning for diversity and developing recruitment and retention policies and procedures.

 

* U.S. SMALL BUSINESS ADMINISTRATION

Management and Technical Assistance

DJMA provided 7(j) assistance to 8(a) construction contractors in Region IV.  Our emphasis was to help disadvantaged contractors develop their organization by providing the highest caliber of technical assistance to increase DBE skills to a level that would allow them to successfully compete in the mainstream.

 

* US WEST

Economic Development Study

For the fourth largest "baby bell", DJMA conducted the first of a series of economic studies that impacted a region of 1.5 million people.  DJMA´s "Denver Economic Development Study" presented a socioeconomic profile and investigation of Denver´s minority communities to assess the impact of social and economic forces, past, present, and future, on business and community development.  Census SMSA data, as well as information available from the local chamber of commerces and other regional planning organizations were collected and reviewed.  The analysis examined the role of financial institutions in Denver and their impact on the economic stability of the minority community.

clients

Our client base (est. 1986) has developed into a diverse and successful list of companies and organizations who have trusted their leadership and business strategies to the professional care of DJMA.

Listed below is a Select List of Clients along with a brief historical description of the consultative enhancements DJMA has incorporated into each case.

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